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Blue background with SACE notebook, books, fidget toys, laptop, tissue box, cellphone, a green plant, and text that says "We're hiring Client Care and Clinical Support"

We’re hiring Client Care and Clinical Support!

This is a full-time position under the direct supervision of the Director of Client Care Services.

The Sexual Assault Centre of Edmonton (SACE) is a not-for-profit, charitable organization that supports children, youths, and adults who have experienced sexual abuse or assault, and educates the public about sexual violence.

All work at SACE will reflect the mission statement and philosophical beliefs of the organization. We offer a friendly and warm work environment and are looking for someone in this position to work weekly Monday through Thursday. Flexibility to work weekday evenings and weekends is a requirement.

Responsibilities Include: 

  • Provision of clinical support to group counselling program through: 
    • Skills for Change (psychoeducation group for clients on the waitlist) intakes and facilitation; 
    • Group administration (e.g., scheduling and uploading to Titanium); 
    • Group development;
    • As needed coverage for group facilitation;
  • Provision of client care services:
    • Individual follow-up with clients on waitlist, including general check-ins and resourcing/referrals as needed;
    • As-needed coverage for intake appointments;
    • Support for clients who request crisis services, up to and including provision of initial crisis resourcing sessions and internal referrals for crisis counselling as needed;
  • Maintenance of documentation and client files as outlined by SACE policies and procedures;
  • Maintain and submit program statistics as needed in consultation with the Director of Client Care Services;
  • Attend staff meetings, departmental meetings and consultations, and staff in-services. Where appropriate, adapt crisis intervention skills to reflect changes as determined by the Director of Clinical Services and the Chief Executive Officer (CEO);
  • Participation in ongoing professional development, including CMHA ASIST and CTRI Brief Focused Counselling Skills workshops within probationary period;
  • Other appropriate duties as assigned by the CEO and/or the Director of Client Care Services.

Minimum required qualifications: 

  • Bachelor’s level degree in psychology, social work, or other related human services fields;
  • Experience providing crisis intervention to clients;
  • Knowledge and understanding of the assessment and treatment issues surrounding the effects of sexual violence;
  • A combination of related education and experience working in the field may be considered.

The ideal candidate: 

  • Is familiar with the issue of sexual violence and with anti-oppressive approaches to violence prevention and client support;
  • Has an understanding of, and commitment to, anti-oppression principles and practices;
  • Has a trauma-informed and client-centred approach in client work;
  • Is adaptable, organized, and self-directed;
  • Is able to work and develop relationships with a wide range of people, both within and outside of the organization;
  • Is comfortable working collaboratively with other staff and organizations.

What SACE offers:   

  • A competitive salary commensurate with accreditation;  
  • Full health benefits paid by SACE (extended health, dental, and drugs) for staff and dependents;    
  • A four-day work week, Mondays through Thursdays, and closed every Friday;    
  • Generous paid vacation time (starting with three weeks);    
  • Additional two-weeks’ paid annual office closure over the winter holiday break, usually aligning with school district closures;    
  • A flexible hybrid home/office work model;    
  • A work culture that values collaboration, respect, and kindness;    
  • Strong focus on staff wellness and work-life balance;    
  • Generous staff professional development hours and budget;    
  • Staff appreciation days;    
  • Mileage reimbursement for community work;    
  • Open door policy.    

We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, Black, racialized or visible minority communities, Indigenous Peoples, people identifying as 2SLGBTQIA+, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us at ac.ecasobfsctd@ofni.

Eligibility: We understand that clients who have accessed our services may want to work at SACE, and ask that it has been at least two years since your last engagement with either counselling or Support and Information Line services before applying. It is important that our Directors of Clinical Services do not feel that your employment with SACE would in any way compromise your healing, or create an ethical dilemma regarding a dual relationship with your previous counsellor. 

Support and Information Line training dates: The successful candidate will be asked to attend some sessions of the SACE Support and Information Line training on Tuesday and Thursday evenings, and some Saturdays, in September, October, and November. The staff will be compensated for these training hours with time off in lieu (TOIL). 

Closing date: Open until filled. 

Position start date: To be determined. 

To apply: Interested candidates are asked to submit a cover letter outlining why they think they are the right candidate for this position, with a resume, and contact information of three (3) professional references including name, job title, phone number, and email address. Resumes submitted without a cover letter will not be considered.  

Please send applications to ac.ecasobfsctd@ofni, Attn: Selection Committee – Client Care and Clinical Support. 

We thank all who apply; only those selected to be interviewed will be contacted. 

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