Our Support and Information Line
The SACE Support and Information Line is available daily from 9 am to 9 pm* by dialing 780.423.4121. This line is available for anyone who has experienced sexual assault or abuse, as well as to those who are supporting anyone impacted by it.
Additional options are available, with the same hours every day, as part of our partnership on the Alberta One Line for Sexual Violence. For chat, visit us here at sace.ca and see the orange pop-up window. For text, toll-free long distance, or for support through an interpreter for languages other than English, call 1.866.403.8000.
For anyone who has experienced sexual assault, whether recently or a long time ago, these lines can help by providing supportive listening and important information about sexual violence. The conversation is led by the caller, and the caller will never have to talk about anything they don’t want to talk about. Supporters can learn more about how to be there for someone, and get support for themselves around any feelings that may come up.
Please note: We always do our best to ensure that conversations are confidential, but there are some circumstances in which we may have to break this confidentiality. If it is known or suspected that anyone under the age of 18 is being hurt, Albertans are legally obligated to make a report to Child and Family Services. Additionally, if we suspect someone might harm themselves or others we may be required to reach out to authorities. In both of these instances contacting authorities is our last resort; we value and work to preserve the confidentiality of our calls.
* Our hours were recently reduced from 24 hours due to capacity issues. For more on this, and for information about how to share your feedback on this change, please visit our news article. We will be monitoring over the fall of 2019, and will determine what the best long-term solution is to meet the needs of our community in a sustainable way.