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Volunteers are the cornerstone of our agency, which began as a grassroots volunteer phone line in 1975.

Throughout the agency’s evolution, the Support and Information Line as well as the volunteers who answer the calls, have remained at the centre of our agency and its values. Over the years we have also been very fortunate to integrate additional volunteer opportunities into our programs, such as fundraising and special events.

The Sexual Assault Centre of Edmonton (SACE) is incredibly grateful for all of the volunteers we have had in the past, and who continue to work with our organization today. We value the contribution of our volunteers a great deal and are thankful for all of the compassion and energy that they bring to the organization.

SACE is always looking for volunteers who are passionate about upholding a culture of consent and are excited to contribute to the work that we do.

Complete a volunteer application package. This includes two reference forms (personal, volunteer or professional), which are to be submitted directly back to the Volunteer Manager by the referees. The first portion should be filled out by the applicant themselves. The application package can be found here.

After the Volunteer Manager has received the completed application package, which includes the two reference forms, successful applicants will be contacted in order to schedule an interview with the Volunteer Manager.

The interview generally takes an hour and is more conversational and more personal in nature than many other types of interviews. You do not need to prepare anything in advance of the interview.

Once the interview is complete, if the partnership is deemed a good fit for both the applicant and SACE, you will be invited to partake in training. In the case of the Support and Information Line, this would be the mandatory 60 hour Training Program.

All volunteers who are applying to take calls on the Support and Information Line must also successfully complete a take home exam, attend an exit-interview with the Volunteer Manager, and participate in a final assessment role-play. After these assessments, the Volunteer Manager will then assess readiness for taking calls on the line.

If you have any questions about the volunteer application process, please contact the Volunteer Manager at or 780.423.4102.

Completed Reference Forms can be sent to the Sexual Assault Centre of Edmonton via email or mail.

  • Email:
  • Mailing Address: Attn Volunteer Manager #205, 14964 121 A Avenue Edmonton, AB T5V 1A3

We look forward to receiving your application!

Volunteering on the Sexual Assault Centre of Edmonton’s 24-Hour Sexual Assault Support and Information Line requires a commitment of:

  • 60 hours of mandatory crisis line training
  • Volunteering 12-18 hours per month, for a minimum of 6 months
  • Attending 5 monthly volunteer meetings per year

We are looking for people who possess:

  • A non-judgmental attitude
  • A willingness to learn
  • The ability to work with a variety of people
  • Good communication and listening skills
  • The ability to work without direct supervision
  • Responsibility, maturity, and punctuality

All interested applicants must also complete a Police Information Check, which can be completed during volunteer training at no charge to the volunteer.


  • Taking calls on the SACE 24-Hour Support and Information Line
  • Supporting fundraising efforts such as bingos and fundraising
  • Sitting on our Board of Directors

Learn more about our application process on the left-hand side of this page.

If you are interested in joining our Board of Directors, please contact the Executive Director at 780.423.4102.

During the 60 hours of training we will cover topics including communication and support skills, information about sexual violence including the cultural context in which it exists, definitions, and sexual assault within the criminal code. Training also includes sessions on anti-oppression, trauma, sexual violence facilitated through technology, intimate partner violence, stalking, suicide intervention, the criminal justice system, sexual violence in diverse communities, community resources, and self-care.

Volunteers may miss up to 6 hours of training, which works out to be two evening sessions or one Saturday session. If someone misses more than 6 hours of training they will have to redo training at a later date. Additional review sessions will be arranged for any volunteers who miss a session.

  • Training for the 24-Hour Support and Information Line takes place at the Sexual Assault Centre of Edmonton. Visit the Contact Us page for directions to our office
  • Training for fundraising support positions happen at the beginning of the fundraising events themselves
  • Training for the Board of Directors takes place after your term begins

After a volunteer completes training they will have another meeting with the Volunteer Manager to discuss getting started on the 24-Hour Support and Information Line. If both you and the Volunteer Manager feel you are ready to take calls you will start volunteering from home, taking calls on your personal phone during the hours that you are on shift.

  • We ask that our volunteers commit at least 6 months to volunteering on the line after they complete training. There is no maximum time commitment for volunteering, and we have many volunteers who takes calls on the line for many years.
  • Volunteering as fundraising support is a less rigid time commitment, and any level of support, whether it be one event or many years, is much appreciated
  • The board of directors is a two year term, with the option for serving multiple terms

In order to be eligible to volunteer on the Line, you must be:

  • 18 or older
  • A police information check must be completed, any information disclosed will be considered depending on the nature of the results and the context of the volunteer opportunity.
  • Be able to provide resources and information on all three options of parenting, adoption and abortion to callers seeking support regarding pregnancy
  • Not have used sexual violence against, or stalked another individual
  • Not have a personal relationship with a SACE client
  • Not have accessed support at the Sexual Assault Centre of Edmonton, through the crisis line or counseling, regarding your own experience within that last two years (as per the Alberta Psychologists’ Association’s guidelines)

We currently offer training twice a year, once in Spring (May-June) and again in Fall (October-November).

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