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The SACE reception area with COVID-19 protocol signage in the foreground

Updated November 4, 2021

Dear clients, volunteers, and community members,

SACE services during COVID-19 continue to evolve, informed by the needs of our community. The SACE physical office is open for limited in-person services, and we continue to offer digital services to people who have been impacted by sexual violence. We thank you for your patience and support as we have navigated the challenges that COVID-19 has presented since March 2020.

  • The City of Edmonton has a mandatory mask bylaw in all indoor public spaces. We continue to work towards creating a space that feels both safe and welcoming, always with the health of our clients, visitors, and staff at the front of mind. In doing so, we will continue to wear masks in our office, and ask that those coming into our office do so as well. We will reassess this policy as the COVID-19 situation evolves.
  • Our main office line is back in operation. You can still send an email to and we will ensure that your correspondence is forwarded to the appropriate staff member, but you can also call our main line for enquiries. Please note, staff do not have regular access to voicemails at this time, so if you need to reach a staff member directly, it is still best to do this through email.
  • Our team has created digital learning opportunities such as the Digital Workbook for CALM 20 classes, online psychoeducation courses, and support resources. Follow our website and social media platforms for regular updates.
  • We continue to offer digital support group options online. If you are interested in group counselling through SACE, please email or call 780.423.4102.
  • The counselling team is offering virtual sessions to clients who have access to technology and feel this is a good fit for them.
  • In-person counselling services are available for children, and for adults who don’t feel that phone or online counselling is a fit for them, or who have barriers to using technology. Please read the COVID-19 in-person services safety measures for adult counselling and for child and youth counselling.
  • We continue to complete intake appointments for new clients who would like to access counselling. To book an intake appointment, please email or call 780.423.4102.
  • The public education team continues to offer virtual presentations. To learn more and to book a presentation with one of our educators, please email
  • The SACE Support and Information Line continues to operate from 9 am to 9 pm daily at 780.423.4121. You can also chat with one of our trained volunteers on our website or call or text Alberta’s One Line for Sexual Violence at 1.866.403.8000.

We’d like to express our sincerest gratitude to our community for your understanding, compassion, and support during this difficult time, and we look forward to the day when we can return to providing full in-person services.

Other support options include:

Central Alberta Sexual Assault Support Centre Crisis Line: call or text 1.866.956.1099 (24/7)

Alberta Council of Women’s Shelters Line (to connect to your local shelter): 1.866.331.3933 (24/7)

Distress Line: 780.482-4357 (24/7)

Mental Health Help Line: 1.877.303.2642 (24/7)

Family Violence Info Line: 780.310-1818 (24/7)

Kids Help Phone: 1.800.668.6868 or text CONNECT to 686868 (24/7)

Children’s Mental Health Crisis & Response Team: 780.427.4491 (visit their website for hours of operation)

Child Abuse Hotline (including reporting suspected child abuse): 1.800.387.KIDS (5437) (24/7)

LGBT Youthline: 1.800.268.9688 (2 – 7:30 pm MT Sunday-Friday)

Trans Lifeline: 1.877.330.6366 (24/7)

Indigenous Hope for Wellness Help Line: 1.855.242.3310 (24/7)

Islamic Family & Social Services Association Helpline: 780.900.2777 (10 am – 10 pm)

Nisa Homes (long-term shelters for Immigrant, Refugee and Muslim women): 1.888.456.8043

Information and referral to services: call 211 or visit

SACE also has digital support resource packages for adults and for parents of children who are considering or on the waitlist to access counselling. Many of these resources can be helpful to anyone who has experienced sexual violence or who is supporting someone through this.

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