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What to Expect When Bringing a Child or Youth (under age 18) to SACE

To protect people accessing in-person services at SACE during this new and challenging time, we have put in place a number of COVID-19 safety measures to ensure that we are not only following AHS guidelines, but also ensuring the health and safety of our staff and clients.

Below you will find our COVID-19 safety measures for clients of our child and youth counselling program. We understand that it might not be always possible to follow all of the guidelines, and we encourage you to speak with reception or your counsellor about any questions, concerns, or accommodation requests that you may have.

Please note that if you, or anyone in your household, are experiencing any flu-like symptoms, we ask that you please remain at home, and either reschedule your appointment or ask that your appointment for that day be moved to an online session.

Please take careful note of the following:

  1. We ask that you arrive no more than 5 minutes early for your child’s appointment. We understand that this is not always possible, but try to come in as close to your appointment time as you can.
  2. Masks must be worn inside the building. If you or your child does not have a mask, or you forget to bring one with you, we will happily supply you with one before you enter our office.
  3. Please take the elevator up to our office and limit it to one household in the elevator at a time. The elevator will be sanitized a minimum of once every hour.
  4. At this time, to limit the number of people in our office, we ask that only one parent or caregiver accompany your child to the appointment. If this presents a challenge for you, please speak to your child’s counsellor to discuss options.
  5. When you walk into our office, you and your child will be greeted by either the child’s counsellor or our reception team. The following will happen:
    1. Everyone not equipped with a mask will be provided one to wear during their visit.
    2. Everyone accompanying the child will be asked the COVID-19 screening questions, for each visit to our office.
    3. Your temperatures will be taken. Any temperature over 37.8°C is considered a fever, and, unfortunately, will mean the session needs to be rescheduled.
    4. Everyone will be asked to sanitize their hands. There are many sanitizing stations throughout the office.
    5. The counsellor will then accompany your child to their office, or you will be seated in the waiting room until the counsellor is available to accompany your child to their office.
    6. If you choose or need to remain in the office during your child’s session, you will need to wear a mask at all times.
  6. When the session is over, the child must put their mask back on in their counsellor’s office, and everyone must keep their masks on until you exit the building.

In the event that there is another building closure that is out of our control, if appropriate, all clients will be moved to online sessions (either phone or video) until it is safe for us to resume in-person services again. If this is not possible, please discuss options with your child’s counsellor.

We thank you for your consideration and patience while we navigate these difficult and unprecedented times together.  As always, your care, comfort, and safety are our primary concerns.

COVID-19 Screening Questions

If you answer YES to any of the below, please call to reschedule, cancel, or move your appointment online.

  1. Do you or your child have current symptoms of COVID-19, such as:
    • a fever
    • a new or changed chronic cough
    • a sore throat that is not related to a known or preexisting condition
    • a runny nose that is not related to a known or preexisting condition
    • nasal congestion that is not related to a known or preexisting condition
    • shortness of breath that is not related to a known or preexisting condition
  2. Have you or anyone in your household travelled internationally within the last 14 days?
  3. Have you or anyone in your household had unprotected close contact with individuals who have a confirmed or presumptive diagnosis of COVID-19 (e.g., individuals exposed without appropriate PPE in use)?

For more updates related to COVID-19, please visit

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