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What to Expect When Coming To SACE

To protect people accessing in-person services at SACE during this new and challenging time, we have put in place a number of COVID-19 safety measures to ensure that we are not only following AHS guidelines, but also ensuring the health and safety of our staff and clients.

Below you will find our COVID-19 safety measures for clients of our adult counselling program. We understand that it might not be always possible to follow all of the guidelines, and we encourage you to speak with reception or your counsellor about any questions, concerns, or accommodation requests that you may have.

Please note that if you, or anyone in your household, are experiencing any flu-like symptoms, we ask that you please remain at home, and either reschedule your appointment or ask that your appointment for that day be moved to an online session.

Please take careful note of the following:

  1. Please do not arrive more than 5 minutes early for your appointment. We understand that this is not always possible, but we ask that you arrive as close to your appointment time as you can.
  2. Masks must be worn inside of the building. If you do not have a mask or have forgotten to bring one with you, we will happily supply you with one before you enter our office.
  3. Please take the elevator up to our office and limit your trip to one household in the elevator at a time. The elevator will be sanitized a minimum of once every hour.
  4. At this time, to limit the number of people in our office, we ask that you do not bring anyone else to your appointment with you. If this is not possible, please speak to your counsellor, and we will do our utmost to accommodate your situation.
  5. When you walk into our office, either your counsellor or our reception team will be there to greet you. The following will occur:
    1. You will be provided with a mask in the event you do not have one with you and/or are not wearing one.
    2. You will be asked the COVID-19 screening questions below each time you visit our office.
    3. Your temperature will be taken. Any temperature over 37.8°C is considered a fever, and, unfortunately, your session will have to be rescheduled.
    4. You will be asked to sanitize your hands. There are many sanitizing stations throughout the office.
    5. Your counsellor will then accompany you to their office, or you will be seated in the waiting room until they are available to accompany you to their office.
  6. When your session is over, you must put your mask back on in your counsellor’s office and keep the mask on until you exit the building.

In the event that there is another building closure that is out of our control, all clients will be moved to online sessions (either phone or video) until it is safe for us to resume in-person services again. If this is not possible, please discuss options with your counsellor.

We thank you for your consideration and patience while we navigate these difficult and unprecedented times together.  As always, your care, comfort, and safety are our primary concerns.

COVID-19 Screening Questions

If you answer YES to any of the below, please call to reschedule, cancel, or move your appointment online.

  1. Do you have current symptoms of COVID-19, such as:
    • a fever
    • a new or changed chronic cough
    • a sore throat that is not related to a known or preexisting condition
    • a runny nose that is not related to a known or preexisting condition
    • nasal congestion that is not related to a known or preexisting condition
    • shortness of breath that is not related to a known or preexisting condition
  2. Have you or anyone in your household travelled internationally within the last 14 days?
  3. Have you or anyone in your household had unprotected close contact with individuals who have a confirmed or presumptive diagnosis of COVID-19 (e.g., individuals exposed without appropriate PPE in use)?

For more updates related to COVID-19, please visit

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